Submit a Ticket via Email – Step-by-Step Guide
Step 1: Compose a New Email
Open your email app and create a new message.
Tip: Use your Glen Oaks Community College email address to help us verify your identity quickly.
Step 2: Address the Email
Send your message to: helpdesk@glenoaks.edu
Step 3: Add a Clear Subject Line
Use a brief, descriptive subject line that explains your issue.
- Cannot access D2L course
- Printer issues
- Informer report request
Step 4: Describe the Issue
Include the following in the body of the email:
- What the issue is (and which system/software is affected)
- When it started
- Any error messages
- Steps you've already tried
- Your device and browser (if relevant)
Important: The more details you provide, the faster we can help!
Step 5: Attach Any Relevant Files
Add any screenshots or documents that support your issue.
Step 6: Send the Email
Once your message is ready, click Send. You'll receive an automatic reply confirming your ticket has been created.
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